Privacy Policy

This Privacy Policy explains how OMG FZE LLC (“HFT Spike”, “we”, “us” or “our”) collects, uses, and protects your personal information when you visit hftspike.com, create an account, purchase a licence, or use our trading software and related services (collectively, the “Services”).

By using the Services you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Services.

• Account information — your name, email address, and password when you register, or profile details provided by Google when you sign in with Google.
• Payment information — handled by our payment providers. We do not store full card numbers; we receive only the details needed to confirm your purchase and manage your subscription.
• Licensing data — the MetaTrader account ID(s) you provide to generate and validate your licence key, and the licence keys issued to you.
• Communications — information you submit through our contact form or by email, protected by Google reCAPTCHA.
• Technical and usage data — IP address, browser and device information, pages visited, and similar analytics collected automatically.

• provide, operate, and maintain the Services;
• create and manage your account and issue and validate licence keys;
• process payments and send transaction and renewal notifications;
• respond to your enquiries and provide customer support;
• send service-related and, where permitted, marketing communications;
• detect, prevent, and address fraud, abuse, and security issues;
• comply with our legal obligations.

We use Stripe and third-party cryptocurrency payment processors to handle payments. Your payment is processed by these providers under their own privacy policies, and we receive only the information necessary to confirm your purchase and manage your subscription, such as a transaction ID, amount, and status.

We use cookies and similar technologies to keep you signed in, remember your preferences (such as language), and understand how the Services are used. You can control cookies through your browser settings; disabling them may affect some functionality.

We do not sell your personal information. We share it only with:

• service providers who process it on our behalf (payment processors, hosting, email delivery, analytics, and reCAPTCHA);
• our licence-validation system that authorises your software;
• authorities where required by law or to protect our rights.

We keep your personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When it is no longer required, we delete or anonymise it.

We implement appropriate technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to access, correct, delete, or export your personal information, object to or restrict certain processing, and withdraw consent. To exercise these rights, contact us at [email protected].

We operate internationally, and your information may be processed in countries other than your own. Where we transfer data, we take steps to ensure it remains protected in accordance with this policy.

The Services are not directed to individuals under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we will delete it.

The Services may contain links to third-party websites, such as MQL5 or payment providers. We are not responsible for the privacy practices of those sites; please review their policies.

We may update this Privacy Policy from time to time. Changes are effective when posted on this page, and we will update the “Last updated” date above. Continued use of the Services after changes constitutes acceptance.

If you have questions about this Privacy Policy or how we handle your data, contact us at [email protected].